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Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at return.shopnova@gmail.com. Returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at return.shopnova@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please reach out to us if you have questions or concerns about a specific item.
Unfortunately, sale items and gift cards are non-returnable.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once the return is approved, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must be in the same condition as received—unused, unworn, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at return.shopnova@gmail.com.